Who may book
You must be 18 or over to make a booking or to send an enquiry on this website. Travelling children may be included on an itinerary arranged by an adult.
Payment policy
- A 30% deposit is required at the time of booking to secure your reservation.
- Full payment for all airfare bookings is required to secure flight arrangements.
- The remaining balance (70%) must be paid no later than 30 days before the Arrival date.Alternatively, payment can be made in cash, as agreed upon with the Tour Consultant.
- For bookings made within 30 days of Arrival, full payment is required at the time of confirmation.
- Payments may be made via the Payment link provided, bank transfer, or anymutually agreed-upon method.
- All bank charges and transaction fees are the responsibility of the client.
- Failure to make timely payments may result in cancellation without refund.
Cancellation policy
All cancellations must be received in writing. Cancellation fees apply as follows:
- More than 60 days before departure: Loss of deposit
- 31–60 days before departure: 50% of the total tour cost
- 0–30 days before departure: 100% of the total tour cost
Airline ticket refunds are subject to the individual airline’s policies, particularly in the case of non-refundable or net-based fares. Most airfares, including taxes, are 100% non-refundable.
Refunds
- Where a refund is due under the cancellation policy, it is paid by thesame method as the original payment where practical, and otherwise by bank transfer, within 21 days of our written confirmation that the refund is approved. Bank charges on the return payment are deducted if the bank imposes them.
- If we cancel a trip before departure for reasons within our control, we will refund all amounts you have paid to us for that trip, except third-party costs (for example some airfares or lodge deposits) that we cannot recover.
- In force majeure (including park closures, extreme weather, epidemic, civil unrest, or government restrictions that make the itinerary impossible), we will first try to rebook or alter the trip. If that is not possible, we refund the recoverable portion of amounts paid to us. Non-recoverable third-party costs and insurance claims remain the traveller’s responsibility.
Transportation policy
- MansourSafaris reserves the right to use suitable vehicles such as 4×4 Land Cruisers, Land Rovers, or mini-busesdepending on road and weather conditions.
- Specific vehicle requests will be considered but cannot be guaranteed.
- The company may employ subcontractors for transport services.
- English, French, or Spanish-speaking driver guides will be provided as needed.
- All vehicles are regularly maintained, meet safety standards, and comply withlocal traffic regulations.
- Clients must follow all driver guide instructions during transportation.
- The company will not be liable for delays, loss, or damage unless due to negligence.
- Client-requested changes to transport may incur additional charges.
- In cases of extreme weather or road closures, the company mayadjust transportation arrangements in the interest of client safety.
Tour alteration policy
- While every effort is made to follow the planned itinerary, the company reserves the right toalter or substitute elements due to circumstances beyond our control (e.g., weather, road conditions, accommodation unavailability).
- Any changes made will be with the safety and comfort of the client in mind.
- Clients will be informed of changes as early as possible.
- The company is not liable for costs arising from such changes but will make reasonable efforts to offer suitable alternatives.
Accommodation terms
- Listed accommodations in the itinerary reflect the intended arrangements.
- In case of unavailability, the company will source similar or upgraded alternatives, with prior client notification and approval.
- Any cost adjustments will be communicated and applied accordingly.
- All accommodations are selected to meet high standards ofcomfort, cleanliness, and guest satisfaction.
- Final accommodation confirmations are subject to availability at the time of booking.
Meal policy
- Upon booking, clients will be asked to submit dietary requirements, including allergies or restrictions.
- We accommodate most dietary needs (vegetarian, vegan, gluten-free, etc.) in collaboration with partner lodges and camps.
- In remote areas, menu variety may be limited.
- Early notification is essential to ensure proper meal arrangements.
- Additional charges may apply for special dietary requests requiring custom preparation.
- Clients are encouraged to reconfirm dietary needs with lodge staff upon arrival.
Photography policy
- MansourSafaris may take photographs during activities for promotional purposes (e.g., website, brochures, social media).
- If you prefer not to be photographed, please inform us before your trip.
- We are committed to using all images respectfully and ethically, showcasing the experience without compromising client privacy.
Passport & visa policy
- It is the traveler’s responsibility to ensure their passport is valid for at leastsix (6) months beyond the travel date and has sufficient blank pages.
- The traveler must obtain all required visas prior to travel.
- MansourSafaris is not liable for denial of entry due to invalid documentation or non-compliance with immigration regulations.
Travel insurance policy
- We strongly recommend that all travelers purchase comprehensive travel insurance covering:
- Trip cancellation and curtailment
- Emergency medical expenses, evacuation, and repatriation
- Personal belongings, liability, death, and disability
- Travel document protection
- MansourSafaris will not be held responsible for losses, injuries, or costs arising from unforeseen events not covered by insurance.
Should you have any questions regarding these terms, feel free to reach out to us for clarification. We are here to ensure your safari experience is seamless, safe, and unforgettable.
Warm regards,
MansourSafaris Team
Arusha, Tanzania